Technical System Analyst
(Ref: TSA240926)
Blaina, Blaenau Gwent
£49,211

Job Description

About Us:

Tai Calon was established in 2010 as a not-for-profit housing association, with almost 6,000 homes we are the largest provider of affordable homes in Blaenau Gwent. Our focus is to deliver high levels of customer satisfaction in all aspects of the service that we offer. Part of that is to ensure our customers’ homes meet the Welsh Housing Quality Standards, and that is why since 2010 we have invested over £130 million in their homes.

We are proud to announce that we recently achieved our Great Place to Work certification, demonstrating our commitment to ensuring Tai Calon fosters a culture of trust, fairness, respect and camaraderie, making it a place colleagues truly want to work.

With more than 280 people trained and dedicated to their job, we’re a big employer in the area, and we’re looking for a Technical System Analyst to join our IT & Data Team.

About You:

To be successful as a Technical System Analyst, the ideal candidate will have

• Excellent written and verbal communication skills. 
   
• Excellent people skills, very personable and able to develop good working relationships with people across the organisation as well as external stakeholders. 

Your Knowledge, Experience and Qualifications:

You will also need to have the following knowledge, experience and qualifications

• Educated to level 5 of the National Qualification Framework for England, Wales and Northern Ireland or equivalent experience. 

 

• Educated to level 6 of the National Qualification Framework for England, Wales and Northern Ireland  

 

• Qualification in ITIL or working towards one. 

• A good understanding of SQL. 

• A good understanding of database structures and SaaS

• A good understanding of API’s

• Knowledge of the social housing sector in Wales. 

• Good understanding of Microsoft products including Office 365. 

• Experience within a similar role. 

• Significant Experience of developing / improving NEC Housing Management system or similar housing management systems 

• Understanding of API architecture including the ability to interpret technical documentation and understand integration requirements

• Significant Experience of developing / improving SaaS Scheduling Tools

• Significant Experience of supporting/maintaining a SaaS mobile solution

• Experience of CRM systems 

• Experience of reviewing / improving business processes  

 

What you’ll be doing:

The purpose of the role is to support, maintain and develop Tai Calon’s software applications. This will predominantly involve support and development of the NEC Housing Management System and the Repairs Scheduling Application.  

As a Technical System Analyst, you’ll take ownership in

• Ensure the current Housing Management System (NEC Northgate) is available to the business and is fit for purpose. Perform maintenance and scheduled tasks to ensure smooth operation and resolve incidents quickly.   
• Ensuring all integrations across Tai Calon software is maintained and working correctly including integrations for the repairs systems integrations between Northgate and the repairs scheduling system  
• Implement new software, enhancements to existing software or integration between systems in line with the business requirements.   
• Act as 2^nd/3^rd line support for service desk tickets raised by users. Supporting the Associate Information Systems Analyst to resolve them quickly.  
• Ensure that the Housing Management System (NEC Northgate) covering core functions such as rents, repairs and void management is maintained and operating correctly.  
• Ensure that the repairs scheduling and planning system (Resource Scheduler) is maintained and operating correctly.  
• Maintaining system databases, utilising database technologies to ensure databases are running efficiently and database backup and recovery is in place.  
• Managing the administration of non-housing management systems 
• Manage our API ecosystem, & 3^rd party integrations to include functional oversight of these connections and troubleshooting. Liaising with software vendors when amendments fixes are required  
• Manage the upgrading of the NEC Housing Management System and other related systems across the business as and when required.  
• Deal with user support calls as 2^nd/3^rd line support and escalate relevant calls to software suppliers service desks to ensure they are managed and concluded with a satisfactory solution.  
• Maintain high-quality documentation on developments, enhancements and changes 
• Implement new software, enhancements to existing software or integration between systems in line with the business requirements. This will predominantly be for the NEC Housing and DRS applications but may include others.  
• Carrying out cyclical maintenance/year end tasks in NEC and any other additional software where required 
• Lead on the technical implementation of new Housing Management System modules and other software procured across the business. Ensuring user understanding, correct configuration and ongoing support.  
• Liaise with and direct external consultants and contractors when on site or working remotely.  
• Participate in improvement projects through scoping, user groups, feasibility studies, business case development, system process mapping and project management.  
• Act as 2^nd/3^rd line support for service desk tickets raised by users. Supporting the Associate Information Systems Analyst to resolve tickets quickly and effectively.  
• Produce high-quality documentation on resolution actions that can be used to resolve similar queries at first line.   
• Produce ad hoc management information reports as required. 

Contract Type:

Permanent

Working Pattern:

As an Technical System Analyst, you will work 37 hours per week.

Your working pattern will be Monday to Friday (9:00 am to 5:00 pm), however, you'll be eligible for our Flexi Time scheme.

Where You'll Be Working:

This role offers Hybrid Working, where you’ll be able to work from home.

For the days that you're in the office, we've got a bright, open and modern space for you to catch up with colleagues and work from. 

Benefits:

In joining our team, you will access the following:

• Flexi Time
• Hybrid Working
• Free on-site parking
• 33 days of annual leave (including bank holidays)
• Defined Contribution Pension Scheme
• Occupational Sick Pay
• Training and Development opportunities
• A comprehensive range of company benefits, including a Cycle to Work scheme and access to HOP (Home of Perks) with a whole array of shopping discounts and cashback.
• Free, confidential, 24/7 employee assistance programme (with access to flexible counselling)

Disability Confident Employer:

We are a disability confident committed employer, and if you require any adjustments or support to be considered for this role, email our team at hradmin@taicalon.org or contact us on 0300 303 1717.

More Information:

If you'd like more information about this role, why not reach out to one of the team using the details below.

• Email: hradmin@taicalon.org
• Telephone: 0300 303 1717

What happens next:

If this sounds like the role for you, we look forward to receiving your application. Here is what you can expect in the recruitment process with us

Shortlisting

• We will review your application when the vacancy has closed.
• On average it will take us around 5 working days to complete shortlisting, so if you don’t hear from us before then, please don’t worry
• We will update you with the status of your application, so please make sure your contact details are correct (email address and phone number)

Interview

• Our interviews typically take place at our offices in Blaina, Blaenau Gwent, and it is a great chance for you to see where you could be working in
• Typically, you will spend between 45 minutes and 60 minutes with us, but this will of course depend on the role you’re interviewing for
• We will do everything we can to make it a great experience, and we’ll share as much information on the process as we can in your invitation email
• After your interview, we will let you know the outcome and how it went

Starting with Us

• If you are successful in securing the role, we’ll be in contact to discuss your Offer of Employment in more detail, to make sure you have all the information you need
• We will agree a start date with you and send all documentation to your email address via our digital signing platform
• As part of your onboarding, we’ll complete a number of onboarding checks which may require you to provide documentation, these include
  • Obtaining documents to confirm your Right to Work in the UK
  • Obtaining two work or character-based references
  • Completing your DBS check (if applicable to your role)
  • Obtaining copies of any qualifications listed in the advert above
• We will stay in touch with you throughout your Onboarding, and we will see you on your first day with us.

Closing date

16/10/2026

Apply

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