Community Safety Officer
(Ref: CSO160926)
Blaina, Blaenau Gwent
£37,770.35
Job Description
Title: Community Safety Officer
Reference: CSO160926
Location: Blaina, Blaenau Gwent
Salary: £
Hours: 37 hours per week
Contract: Permanent
About Us:
Tai Calon was established in 2010 as a not-for-profit housing association, with almost 6,000 homes we are the largest provider of affordable homes in Blaenau Gwent. Our focus is to deliver high levels of customer satisfaction in all aspects of the service that we offer. Part of that is to ensure our customers’ homes meet the Welsh Housing Quality Standards, and that is why since 2010 we have invested over £130 million in their homes.
We are proud to announce that we recently achieved our Great Place to Work certification, demonstrating our commitment to ensuring Tai Calon fosters a culture of trust, fairness, respect and camaraderie, making it a place colleagues truly want to work.
With more than 280 people trained and dedicated to their job, we’re a big employer in the area, and we’re looking for a Community Safety Officer to join our Housing Team.
About You:
To be successful as a Community Safety Officer, the ideal candidate will
Driving licence and access to your own vehicle is mandatory for this role
- Excellent communication skills, with the ability to build trust, influence others and adapt your approach to a wide range of audiences
- Strong investigative and analytical skills, with the ability to assess information, identify risks and make evidence-based decisions
- Excellent organisational skills, with the ability to manage competing priorities, maintain attention to detail and meet deadlines in a demanding environment
- The confidence and resilience to manage challenging situations while maintaining professionalism and empathy
- The ability to present complex information clearly through reports, presentations and case summaries
- Passionate about creating safe, thriving communities and improving the lives of customers
- Demonstrates integrity, sound judgement and a strong sense of personal accountability
- Embraces change and is motivated by the opportunity to shape and improve services
Your Knowledge, Experience and Qualifications:
- Level 4 National Qualification Framework (or able to demonstrate equivalent knowledge and experience)
- Knowledge of partnership working within community safety, safeguarding and criminal justice environments
- Knowledge of the social housing sector in Wales
- Managing complex and sensitive cases involving anti-social behaviour, community safety, domestic abuse, safeguarding or related issues
- Gathering, analysing and presenting evidence to support legal action and court proceedings where appropriate
- Experience of adult and child safeguarding mechanisms
- Influencing service improvements and contributing to the development of policies, procedures or best practice
- Experience supporting victims, ensuring they are protected and empowered throughout their journey
- Desirable: Chartered Institute of Housing Membership
- Desirable: Recognised qualification in ASB
- Desirable: Understanding of trauma-informed, victim-centred and restorative approaches to resolving community safety issues
- Desirable: Welsh Language Skills
What you’ll be doing:
The Community Safety Officer provides expert guidance on community safety, safeguarding, and anti-social behaviour to protect customers, support vulnerable individuals, and foster secure neighbourhoods. Operating under a victim-focused, trauma-informed framework, the role leads responses to high-risk and sensitive cases—such as domestic abuse, hate crime, and tenancy breaches—by balancing prevention, support, and proportionate enforcement to sustain tenancies.
The postholder acts as a critical link between internal departments and external multi-agency networks (including the Police, Local Authorities, and statutory support providers) to coordinate action plans and handle risk-management escalations.
Additionally, they drive continuous service improvement by designing performance frameworks, updating internal policies in line with emerging legislation, and delivering targeted training and coaching to enhance overall organisational capability.
As a Community Safety Officer, you’ll take ownership in
- Serve as a specialist officer providing expert knowledge, advice, and guidance to colleagues on anti-social behaviour, community safety, and safeguarding.
- Work collaboratively across teams to ensure robust, consistent, and victim-focused case management.
- Manage and resolve incidents involving anti-social behaviour, safeguarding, domestic abuse, and hate crimes.
Lead investigations into complex, high-risk, and escalated cases.
- Utilise prevention, intervention, and enforcement tools to achieve sustainable outcomes for customers and communities.
- Develop and maintain strong working relationships with partner agencies including the Police, Local Authority, and Community Safety Partnership.
- Collaborate with safeguarding services and specialist support providers to deliver coordinated solutions.
- Champion the needs of victims and vulnerable customers to ensure they feel safe, secure, and empowered.
- Deliver tailored support and safety planning to vulnerable individuals within their homes and communities.
- Take proportionate enforcement action by gathering evidence and preparing legal cases for escalated incidents.
- Represent the organisation confidently in legal proceedings, court hearings, and applications for relevant orders.
- Contribute to the development of policies, procedures, performance frameworks, and best practices.
- Share expertise across the organisation by delivering training, coaching, and guidance to support staff development.
- Lead on complex safeguarding concerns, working with statutory and voluntary agencies to assess risk, protect vulnerable individuals and ensure timely, effective interventions.
- Respond to breaches of occupation contract conditions and tenancy-related concerns that negatively affect customers, communities and neighbourhoods, supporting tenancy sustainment through prevention, support and proportionate enforcement.
- Represent the organisation at relevant multi-agency forums, risk management meetings and local, regional or national networks, ensuring appropriate information-sharing, coordinated action planning, and awareness of emerging legislation, policy and best practice.
- Contribute to continuous service improvement by developing effective policies, procedures, performance frameworks and best practice, while sharing expertise through training, coaching and guidance across the organisation.
Contract Type:
Permanent
Working Pattern:
As an Community Safety Officer you will work 37 hours per week.
Your working pattern will be Monday to Friday (9:00 am to 5:00 pm), however, you'll be eligible for our Flexi Time scheme.
Where You'll Be Working:
This role offers Hybrid Working, where you’ll be able to work from home.
For the days that you're in the office, we've got a bright, open and modern space for you to catch up with colleagues and work from.
Benefits:
In joining our team, you will access the following:
- Flexi Time
- Hybrid Working
- Free on-site parking
- 33 days of annual leave (including bank holidays)
- Defined Contribution Pension Scheme
- Occupational Sick Pay
- Training and Development opportunities
- A comprehensive range of company benefits, including a Cycle to Work scheme and access to HOP (Home of Perks) with a whole array of shopping discounts and cashback.
- Free, confidential, 24/7 employee assistance programme (with access to flexible counselling)
Disability Confident Employer:
We are a disability confident committed employer, and if you require any adjustments or support to be considered for this role, email our team at hradmin@taicalon.org or contact us on 0300 303 1717.
More Information:
If you'd like more information about this role, why not reach out to one of the team using the details below.
- Email: hradmin@taicalon.org
- Telephone: 0300 303 1717
What happens next:
If this sounds like the role for you, we look forward to receiving your application. Here is what you can expect in the recruitment process with us
Shortlisting
- We will review your application when the vacancy has closed.
- On average it will take us around 5 working days to complete shortlisting, so if you don’t hear from us before then, please don’t worry
- We will update you with the status of your application, so please make sure your contact details are correct (email address and phone number)
Interview
- Our interviews typically take place at our offices in Blaina, Blaenau Gwent, and it is a great chance for you to see where you could be working in
- Typically, you will spend between 45 minutes and 60 minutes with us, but this will of course depend on the role you’re interviewing for
- We will do everything we can to make it a great experience, and we’ll share as much information on the process as we can in your invitation email
- After your interview, we will let you know the outcome and how it went
Starting with Us
- If you are successful in securing the role, we’ll be in contact to discuss your Offer of Employment in more detail, to make sure you have all the information you need
- We will agree a start date with you and send all documentation to your email address via our digital signing platform
- As part of your onboarding, we’ll complete a number of onboarding checks which may require you to provide documentation, these include
- Obtaining documents to confirm your Right to Work in the UK
- Obtaining two work or character-based references
- Completing your DBS check (if applicable to your role)
- Obtaining copies of any qualifications listed in the advert above
- We will stay in touch with you throughout your Onboarding, and we will see you on your first day with us.
Closing date
19/10/2026