Rent and Support Advisor (x2)
(Ref: RSA30072025)
Blaina, Blaenau Gwent, NP13 3JW
£28,479 per annum

Job Description

Tai Calon was established in 2010 as a not-for-profit housing association, with almost 6,000 homes we are the largest provider of affordable homes in Blaenau Gwent. Our focus is to deliver high levels of customer satisfaction in all aspects of the service that we offer. Part of that is to ensure our customers’ homes meet the Welsh Housing Quality Standards, and that is why since 2010 we have invested over £130 million in their homes.

We are proud to announce that we recently achieved our Great Place to Work certification, demonstrating our commitment to ensuring Tai Calon fosters a culture of trust, fairness, respect and camaraderie, making it a place colleagues truly want to work.

With more than 280 people trained and dedicated to their job, we’re a big employer in the area, and we’re looking for two Rent and Support Advisors to join our Income Team.

 

About You:

To be successful as a Rent and Support Advisor, the ideal candidate will

  • Demonstrate integrity and support for our CALON values
  • Be a self-starter, driven, enthusiastic and customer-focused
  • Enjoy working under their own initiative
  • Have excellent people skills, be very personable and able to develop good working relationships.
  • Be able to network confidently and establish good operational relationships with target groups, potential partners and external stakeholders.
  • Be able to demonstrate excellent written and verbal skills.
  • Be organised with attention to detail to ensure effective work planning, prioritisation of workload, multi-tasking and the meeting of deadlines.
  • Be able to problem solve and make sound judgements of decisions when required.
  • Be able to negotiate effectively, showing a willingness to find a common ground.
  • Be able to make independent informed decisions, demonstrating tact and showing empathy

 

Your Knowledge, Experience and Qualifications:

You will also need to have the following knowledge, experience and qualifications

 

What you’ll be doing:

Working in our Income Team, our Rent and Support Advisors support our tenants to manage their rent and stay in their homes, while helping us to collect the income we need to keep delivering great services.

You’ll work in your own patch, building strong relationships with tenants and offering advice on rent payments, benefits and budgeting, stepping in with extra support when things get tough. From helping to assess if a tenancy is suitable, to working through rent arrears and, where needed, supporting court action, you’ll be there every step of the way.

You’ll manage your own caseload and plan your day, balancing time between home visits, regular contact in the community, delivering notices, and providing face-to-face support where it’s needed most.

With the flexibility to work from home or in the office when it suits the needs of your tenants, you’ll have the chance to make a real difference by helping people stay on track and thrive in their tenancies, helping us deliver on our vision to create vibrant communities across Blaenau Gwent.

For a more detailed view of what you’ll be doing, please take a look at the enclosed Job Description.

 

Contract Type:

We are looking for two people to join our team, with the following contracts available.

  • 1x Permanent
  • 1x Fixed Term Contract (6 Months)

When you complete your application, please indicate which contract(s) you would like to be considered for.

 

Working Pattern:

You will work 37 hours per week from Monday to Friday.

You will also be eligible for our Flexi Time scheme, with most colleagues working their hours between 8:00 am and 5:00 pm.

 

Where You'll Be Working:

This role offers Hybrid Working, where you’ll be able to work from home. For the days that you're in the office, we've got a bright, open and modern space for you to catch up with colleagues and work from. 

This role will also require you to work out in the community, visiting Tai Calon properties across Blaenau Gwent, so you will need suitable transport. 

Tai Calon Office

 

Benefits:

In joining our team, you will access the following:

  • Flexi Time
  • Hybrid Working
  • Free on-site parking
  • 33 days of annual leave (including bank holidays)
  • Defined Contribution Pension Scheme
  • Occupational Sick Pay
  • Training and Development opportunities
  • A comprehensive range of company benefits, including a Cycle to Work scheme and access to HOP (Home of Perks) with a whole array of shopping discounts and cashback.
  • Free, confidential, 24/7 employee assistance programme (with access to flexible counselling)

 

Disability Confident Employer:

We are a disability confident committed employer, and if you require any adjustments or support to be considered for this role, email our team at hradmin@taicalon.org or contact us on 0300 303 1717.

 

More Information:

If you'd like more information about this role, why not reach out to one of the team using the details below.

Closing date

30/07/2025

Attachments

Job_Description_Rent_Support_Advisor.pdf

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