Support & Sustainability Worker
(Ref: SS310524)
Blaina, Blaenau Gwent

Job Description

About Us:

Tai Calon was established in 2010 as a not-for-profit housing association, with almost 6,000 homes we are the largest provider of affordable homes in Blaenau Gwent. Our focus is to deliver high levels of customer satisfaction in all aspects of the service that we offer. Part of that is to ensure our customers’ homes meet the Welsh Housing Quality Standards, and that is why since 2010 we have invested over £130 million in their homes.

We are proud to announce that we recently achieved our Great Place to Work certification, demonstrating our commitment to ensuring Tai Calon fosters a culture of trust, fairness, respect and camaraderie, making it a place colleagues truly want to work.

With more than 280 people trained and dedicated to their job, we’re a big employer in the area, and we’re looking for a Surveyor to join our team.

About You:

To be successful as a Support & Sustainability Worker, the ideal candidate will

  • Demonstrate integrity and support for our CALON values.
  • Be a self-starter, driven, enthusiastic and customer focused.
  • Enjoy working under their own initiative.
  • Have excellent people skills, be very personable and able to develop good working relationships.
  • Be able to network confidently and establish good operational relationships with target groups, potential partners and external stakeholders.
  • Be able to demonstrate excellent written, verbal and presentation skills.
  • Be organised with excellent attention to detail to ensure effective work planning, prioritisation of workload and the meeting of deadlines.
  • Be able to problem solve and make sound judgements of decisions when required.
  • Be able to negotiate effectively showing willingness to find common ground.
  • Be open to change and demonstrate positive, solution focused attitude.
  • Be committed to ongoing personal development.

Your Knowledge, Experience and Qualifications

You will also need to have the following knowledge, experience and qualifications

  • Educated to level 2 National Qualification Framework for England, Wales and Northern Ireland.
  • Evidence of continuing professional development.
  • Training OR qualification working within a care setting such as protection of vulnerable adults, professional boundaries and Equality & Diversity.
  • Knowledge of Housing legislation.
  • Good awareness of Support Planning process.
  • Work in a confidential manner and maintain accurate records.
  • Experience undertaking assessments and delivering interventions.
  • Experience of dealing with vulnerable client groups and working.

What you’ll be doing

Our Support & Sustainability Workers work in our Supported Living Team and are responsible for delivering a needs-led floating support services for clients within Blaenau Gwent over the age of 16. The housing related support provided will help people to have greater independence and more positive mental and physical wellbeing. This is an important customer-facing role to ensure residents can continue to live safely and independently in the right home.

As a Support & Sustainability Worker, you’ll take ownership to:

  • Carry out a holistic assessment of needs and produce a plan of support, monitor progress against these plans.
  • Have a customer centred approach, identifying within the support plan, any appropriate resources which would meet the needs of the client.
  • Work collaboratively with clients, internal teams, statutory organisations and other relevant stakeholders.
  • Support tenants who are perpetrators or victims of anti-social behaviour to help them maintain their tenancies.
  • Work with statutory and non-statutory agencies to prevent and tackle Adult at Risk and Child Protection Safeguarding matters attending / preparing case conferences as appropriate.
  • Proactively manage and mitigate risks, ensuring that all health and safety requirements are fulfilled.
  • Person risk assessments are to be completed for all clients being supported & reviewed as per the Support Guidance.
  • Work with the Neighbourhoods & Lettings teams to support tenants identified as requiring support to sustain their tenancies.
  • Negotiate with mental health and other statutory agencies to ensure vulnerable people receive appropriate support.
  • Support clients to be financially, socially, and digitally included which will lead to more positive outcomes and independence for them.
  • Maintain accurate electronic records in accordance with directorate policy, guidance and legislation, organise and maintain clear concise records.
  • Follow Lone working protocols.
  • Actively engage in Supervision and Team Meetings, demonstrating a commitment to personal development by participating in training as and when required.

Contract Type:


Working Pattern:

As a Support & Sustainability Worker, you will work 37 hours per week.

Where You'll Be Working:

This role offers Hybrid Working, where you’ll be able to work from home. As part of the role, you will also need to visit tenants and properties across Blaenau Gwent.

For the days that you're in the office, we've got a bright, open and modern space for you to catch up with colleagues and work from. 

Tai Calon Office



In joining our team, you will access the following:

  • Flexi Time
  • Hybrid Working
  • Free on-site parking
  • 33 days of annual leave (including bank holidays)
  • Defined Contribution Pension Scheme
  • Occupational Sick Pay
  • Training and Development opportunities
  • A comprehensive range of company benefits, including a Cycle to Work scheme and access to HOP (Home of Perks) with a whole array of shopping discounts and cashback.
  • Free, confidential, 24/7 employee assistance programme (with access to flexible counselling)

Disability Confident Employer:

We are a disability confident committed employer, and if you require any adjustments or support to be considered for this role, email our team at or contact us on 0300 303 1717.

More Information:

If you'd like more information about this role, why not reach out to one of the team using the details below.

  • Email:
  • Telephone: 0300 303 1717

What happens next:

If this sounds like the role for you, we look forward to receiving your application. Here is what you can expect in the recruitment process with us


  • We will review your application when the vacancy has closed.
  • On average it will take us around 5 working days to complete shortlisting, so if you don’t hear from us before then, please don’t worry
  • We will update you with the status of your application, so please make sure your contact details are correct (email address and phone number)


  • Our interviews typically take place at our offices in Blaina, Blaenau Gwent, and it is a great chance for you to see where you could be working in
  • Typically, you will spend between 45 minutes and 60 minutes with us, but this will of course depend on the role you’re interviewing for
  • We will do everything we can to make it a great experience, and we’ll share as much information on the process as we can in your invitation email
  • After your interview, we will let you know the outcome and how it went

Starting with Us

  • If you are successful in securing the role, we’ll be in contact to discuss your Offer of Employment in more detail, to make sure you have all the information you need
  • We will agree a start date with you and send all documentation to your email address via our digital signing platform
  • As part of your onboarding, we’ll complete a number of onboarding checks which may require you to provide documentation, these include obtaining Right to Work in the UK documents, two work or character based references, completing a DBS check (if applicable) and obtaining copies of any listed qualifications.
  • We will stay in touch with you throughout your Onboarding, and we will see you on your first day with us.

Closing date



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