Compliance Administrator
(Ref: CA310826)
Blaina, Blaenau Gwent
£25,947.00
Job Description
About Us:
Tai Calon was established in 2010 as a not-for-profit housing association, with almost 6,000 homes we are the largest provider of affordable homes in Blaenau Gwent. Our focus is to deliver high levels of customer satisfaction in all aspects of the service that we offer. Part of that is to ensure our customers’ homes meet the Welsh Housing Quality Standards, and that is why since 2010 we have invested over £130 million in their homes.
We are proud to announce that we recently achieved our Great Place to Work certification, demonstrating our commitment to ensuring Tai Calon fosters a culture of trust, fairness, respect and camaraderie, making it a place colleagues truly want to work.
With more than 280 people trained and dedicated to their job, we’re a big employer in the area, and we’re looking for a Compliance Administrator to join our Property Services – Compliance Team.
About You:
To be successful as a Compliance Administrator, the ideal candidate will
• Demonstrate excellent written and verbal communication skills.
• Well organised, attention to detail to ensure effective work planning, prioritising, multi-tasking, and meeting of deadlines.
• Excellent keyboard and data input skills – proven high standards of accuracy, quality and timeliness.
• Co-operate and work well with others in pursuit of team goals.
• Tenant and Customer focused.
• Demonstrate integrity and support for organisation values – CALON.
• Committed to ongoing personal development.
Your Knowledge, Experience and Qualifications:
You will also need to have the following knowledge, experience and qualifications
• Educated to level 2 national qualification framework for England, Wales and Northern Ireland.
• Minute taking experience.
• Two years full time experience or five years part time in similar role.
• Experience providing technical administrative support in an office environment.
• Experience using Microsoft Office – Word, Excel and PowerPoint.
• Experience using NEC Housing, Ramis or a similar management or document system.
What you’ll be doing:
To assist and support the PST Compliance Team with administrational support that will include stakeholder and resident engagement.
Maintaining accurate data compliance systems via monitoring of inputs from other teams and document uploads through electronic systems.
As a Compliance Administrator, you’ll take ownership in
• Data entry into various IT systems to record customer requests, outputs, costing information and compliance data.
• Liaise and communicate with customers / contractors.
• Maintain the quality data and standards using all available systems, DRS (repairs systems), RAMIS (Compliance systems) through accurate data entry, checking, and identifying data to maintain compliance with statutory duties.
• Assist the team to effectively have oversight of Health and Safety across Gas, Electrical, Lifts, and other relevant areas.
• To liaise with relevant persons to ensure actions are completed accurately in a timely manner with clear audit trial, i.e., evidence attached to each action by way of email, photograph, or report to justify and close actions. Where there are obstacles, these are appropriately escalated.
• To ensure purchase orders are raised accurately for all programmes before they commence and closed appropriately for payment.
• Engage with residents to arrange appointments where required to assist the team and to issue certificates within recommended / legislative requirements following inspections.
• Assist with the development of user-friendly compliance systems and processes ensuring clear and accurate details are always stored.
• Point of contact for customers for general system and data enquiries and provide relevant training within the capacity of the role.
• Attend relevant internal and external meetings including training when required.
• General administration and filing for the team.
Contract Type:
Fixed Term until 31/03/2027
Working Pattern:
As a Compliance Administrator, you will work 37 hours per week.
Your working pattern will be;
• Monday to Thursday - 8:00 am to 4:30 pm
• Friday – 8:00 am to 1:00 pm
Where You'll Be Working:
This role offers Hybrid Working, where you’ll be able to work from home.
For the days that you're in the office, we've got a bright, open and modern space for you to catch up with colleagues and work from.
Benefits:
In joining our team, you will access the following:
• Flexi Time
• Hybrid Working
• Free on-site parking
• 33 days of annual leave (including bank holidays)
• Defined Contribution Pension Scheme
• Occupational Sick Pay
• Training and Development opportunities
• A comprehensive range of company benefits, including a Cycle to Work scheme and access to HOP (Home of Perks) with a whole array of shopping discounts and cashback.
• Free, confidential, 24/7 employee assistance programme (with access to flexible counselling)
Disability Confident Employer:
We are a disability confident committed employer, and if you require any adjustments or support to be considered for this role, email our team at hradmin@taicalon.org or contact us on 0300 303 1717.
More Information:
If you'd like more information about this role, why not reach out to one of the team using the details below.
• Email: hradmin@taicalon.org
• Telephone: 0300 303 1717
Closing date
31/08/2026