Claims Partner
(Ref: CP130726)
Blaina, Blaenau Gwent
£31,100
Job Description
About Us:
Tai Calon was established in 2010 as a not-for-profit housing association, with almost 6,000 homes we are the largest provider of affordable homes in Blaenau Gwent. Our focus is to deliver high levels of customer satisfaction in all aspects of the service that we offer. Part of that is to ensure our customers’ homes meet the Welsh Housing Quality Standards, and that is why since 2010 we have invested over £130 million in their homes.
We are proud to announce that we recently achieved our Great Place to Work certification, demonstrating our commitment to ensuring Tai Calon fosters a culture of trust, fairness, respect and camaraderie, making it a place colleagues truly want to work.
With more than 280 people trained and dedicated to their job, we’re a big employer in the area, and we’re looking for a Claims Partner to join our Corporate Services Team.
About You:
To be successful as a Claims Partner, the ideal candidate will
• Demonstrate excellent written & verbal communication skills, including report writing.
• Have excellent people skills, personable and able to develop good working relationships.
• Be able to analyse data and statistical information, to use it to develop, monitor and improve services.
• Network confidently and establish operational relationships with target groups, potential partners and external stakeholders.
• Well organised, attention to detail to ensure effective work planning, prioritising and meeting of deadlines.
• Be able to problem solve and make sound judgements of decisions when required, to negotiate effectively and show willingness to find common ground.
• Deliver cost process improvements.
• Drive to continually improve processes and deliver quality support.
• Demonstrate integrity and support for organisation CALON values.
• Committed to ongoing personal development, driven, enthusiastic and a self-starter.
• Open to change and demonstrate a positive, solution focused attitude.
• Able to work on own initiative, think laterally, develop creative and innovative solutions.
Your Knowledge, Experience and Qualifications:
You will also need to have the following knowledge, experience and qualifications
• Educated to level 3 of the National Qualification Framework for England, Wales and Northern Ireland
• Professional Qualification in relevant subject area e.g. Chartered Institute of Insurance
• Knowledge of housing related claims and the disrepair protocol
• Knowledge of the social housing sector in Wales
• Experience within a similar role of similar responsibilities
• Experience of using Microsoft Office including Word, Excel, Access & PowerPoint.
• Recent work experience in the social housing sector (app)
• Previous experience in the insurance field is desirable, although full training will be provided
What you’ll be doing:
• Play a key role in delivering the Corporate Services team objectives.
• Manage and respond to disrepair claims in line with the requirements set out within the Pre-Action Protocol for Housing Disrepair Cases (Wales).
• To administer insurance and compensation claims received by the organisation with support provided by our in-house Claims Administrator and Corporate Services Administrator.
• To provide professional guidance to the organisation on all matters relating to claims.
• Provide accurate management information on all claims, report regularly on claims to the Head of Corporate Services, the Executive Team and Welsh Government.
• Identify any risk in dealing effectively with claims and work with others to mitigate and manage those risks.
As a Claims Partner, you’ll take ownership in
• Carry out initial checks upon receipt of a letter of claim.
• Liaise with the Legal and Policy Partner, Claims Administrator and Resident Services team to respond to a letter of claim and work collaboratively to progress each claim.
• Access and analyse repairs and tenancy information using the housing management system and other information systems.
• Regular communication with legal representatives, including drafting and issuing letters of response as required by the Protocol.
• Co-ordinate and arrange mutually convenient access dates for inspections and repairs.
• Complete Liability & Quantum Assessments.
• Where proceedings are received, collate relevant information required for disclosure, including carrying out the necessary redaction.
• Provide support to prepare and provide documentation in the event of cases going to court.
• Attend court as required.
• Notify the insurers if there is a potential personal injury claim relating to the disrepair claim.
• Co-ordinate Disrepair meetings with relevant key stakeholders.
• Liaise with the Leadership team, Operational Management Team and colleagues to collate information to assist Loss Adjustors and Claims Handlers with investigations.
• Maintain claims database to include full details of each claim, monitor the progress of each individual claim and update the records accordingly.
• Regular contact with claimants to ensure they are kept updated with the progress of their claims
• Monitor progress of each claim, decisions on payments offered and recovery of money from party responsible for loss.
• Organise payments to the claimant & record all payments made & received.
• Ensure that all the documentation is in place to support the decisions made in relation to a claim.
• Investigate potentially fraudulent claims & compensation requests.
• Fulfil the legal obligations of the organisation and ensure effective claims management, liaising with solicitors, paralegals, barristers and attending court.
• Manage the annual insurance renewal process and accurately record all policy information. Co-ordinate the completion of the pre-renewal questionnaires annually to ensure that insurance is maintained for the organisation.
• Work with Leadership Team to ensure lessons are learnt from incidents that occur to mitigate future losses.
• Ensure that tenants contents insurance is available and promote awareness of the importance of contents insurance.
Contract Type:
Maternity Cover – 10 months (FTC)
Working Pattern:
As a Claims Partner, you will work 37 hours per week.
Your working pattern will be Monday to Friday (9:00 am to 5:00 pm), however, you'll be eligible for our Flexi Time scheme.
Where You'll Be Working:
This role offers Hybrid Working, where you’ll be able to work from home.
For the days that you're in the office, we've got a bright, open and modern space for you to catch up with colleagues and work from.
Benefits:
In joining our team, you will access the following:
• Flexi Time
• Hybrid Working
• Free on-site parking
• 33 days of annual leave (including bank holidays)
• Defined Contribution Pension Scheme
• Occupational Sick Pay
• Training and Development opportunities
• A comprehensive range of company benefits, including a Cycle to Work scheme and access to HOP (Home of Perks) with a whole array of shopping discounts and cashback.
• Free, confidential, 24/7 employee assistance programme (with access to flexible counselling)
Disability Confident Employer:
We are a disability confident committed employer, and if you require any adjustments or support to be considered for this role, email our team at hradmin@taicalon.org or contact us on 0300 303 1717.
More Information:
If you'd like more information about this role, why not reach out to one of the team using the details below.
• Email: hradmin@taicalon.org
• Telephone: 0300 303 1717
Closing date
13/07/2026