Community Housing Officer
(Ref: CHO170626)
Blaina, Blaenau Gwent
£33,671
Job Description
About Us:
Tai Calon was established in 2010 as a not-for-profit housing association, with almost 6,000 homes we are the largest provider of affordable homes in Blaenau Gwent. Our focus is to deliver high levels of customer satisfaction in all aspects of the service that we offer. Part of that is to ensure our customers’ homes meet the Welsh Housing Quality Standards, and that is why since 2010 we have invested over £130 million in their homes.
We are proud to announce that we recently achieved our Great Place to Work certification, demonstrating our commitment to ensuring Tai Calon fosters a culture of trust, fairness, respect and camaraderie, making it a place colleagues truly want to work.
With more than 280 people trained and dedicated to their jobs, we’re a big employer in the area. Due to growth, we’re looking for a Community Housing Officer to join our Housing Team
About You:
To be successful as a Community Housing Officer the ideal candidate will
• Be able to demonstrate excellent written and verbal communication skills
• Well organised with an attention to detail to ensure effective work planning, prioritisation, multi-tasking and the meeting of deadlines of own work
• Ability to prioritise
• Welsh Language Skills
• Negotiation skills
• Tenant and customer-focused
• Demonstrates integrity and support for organisational values.
• Committed to ongoing personal development
• Flexible, willingness to work outside of normal working hours
Your Knowledge, Experience and Qualifications:
You will also need to have the following knowledge, experience and qualifications
• Strong knowledge of housing management
• Knowledge of the law relating to income recovery and housing management, and possession proceedings in the County Court
• Experience in the social housing sector
• Experience of using Microsoft Office including Word, Excel & PowerPoint.
• Experience of using Northgate or a similar management system
• Experience of dealing with tenants and the public within the RSL sector
• Experience of legal work / court work
• Educated to or working towards Level 3 National Qualification Framework for England, Wales and Northern Ireland in a Housing related area
• CIH Membership
• Housing Qualification such as HNC
• Evidence of continuing professional development
What you’ll be doing:
As a Community Housing Officer, you will be responsible for the delivery of a proactive, customer focused, housing and tenancy management service within a geographic area, working in partnership with other parts of the organisation, as well as external partners.
Deliver excellent customer service, being creative and innovative within your role. You will be responsible for an area which includes the tenancy and estate management, anti-social behaviour, safeguarding & tenancy sustainment, delivering a customer focused approach.
Work with all partners, both internal and external to the organisation, to identify when tenants are struggling to sustain their tenancy and ensure the appropriate support is offered. A wellbeing plan for persons deemed at risk of being unable to sustain their tenancy will be undertaken and monitored.
Deal with breaches of contract (tenancy conditions), making decisions on appropriate actions to be taken. Where matters are unable to be resolved through other means, you will help in the preparation of the legal paperwork and where necessary represent Tai Calon at a County Court.
Undertake community inspections on a regular basis ensuring all areas such as gardens, open spaces and pathways are maintained in good order and are clean, and free of hazards taking the appropriate action to address issues identified.
Contract Type:
Permanent
Working Pattern:
You will work 37 hours per week from Monday to Friday.
You will also be eligible for our Flexi Time scheme, with most colleagues working their hours between 8:00 am and 5:00 pm.
Where You'll Be Working:
You will primarily be working in Tai Calon properties across Blaenau Gwent. For the days that you're in the office, we've got a bright,
Benefits:
In joining our team, you will access the following:
• Flexi Time
• Free on-site parking
• 33 days of annual leave (including bank holidays)
• Defined Contribution Pension Scheme
• Occupational Sick Pay
• Training and Development opportunities
• A comprehensive range of company benefits, including a Cycle to Work scheme and access to HOP (Home of Perks) with a whole array of shopping discounts and cashback.
• Free, confidential, 24/7 employee assistance programme (with access to flexible counselling)
Disability Confident Employer:
We are a disability confident committed employer, and if you require any adjustments or support to be considered for this role, email our team at hradmin@taicalon.org or contact us on 0300 303 1717.
More Information:
If you'd like more information about this role, why not reach out to one of the team using the details below.
• Email: hradmin@taicalon.org
• Telephone: 0300 303 1717
Closing date
17/06/2026