Project Support & Tenant Liaison Officer
(Ref: PS170626)
Blaina, Blaenau Gwent
£27,847
Job Description
About Us:
Tai Calon was established in 2010 as a not-for-profit housing association, with almost 6,000 homes we are the largest provider of affordable homes in Blaenau Gwent. Our focus is to deliver high levels of customer satisfaction in all aspects of the service that we offer. Part of that is to ensure our customers’ homes meet the Welsh Housing Quality Standards, and that is why since 2010 we have invested over £130 million in their homes.
We are proud to announce that we recently achieved our Great Place to Work certification, demonstrating our commitment to ensuring Tai Calon fosters a culture of trust, fairness, respect and camaraderie, making it a place colleagues truly want to work.
With more than 280 people trained and dedicated to their jobs, we’re a big employer in the area. We’re looking for a Project Support & Tenant Liaison Officer to join our Resident Services Team.
About You:
To be successful as a Project Support & Tenant Liaison Officer, the ideal candidate will
• Be able to demonstrate excellent written and verbal communication skills, use a variety of communication techniques and adapt styles to audiences.
• Listen to views of others and reflect effectively on own practice.
• Customer focused with excellent people skills, personable and able to develop good working relationships.
• Build trust quickly with new people, educate people in new technologies.
• Good negotiation skills and willingness to find common ground, to gain access to properties, facilitate work, ensure technology is used correctly and used to reduce risk of condensation
• Be well organised with an attention to detail to ensure effective work planning, prioritisation, multi-tasking and the meeting of deadlines of own work.
• Work as part of a team, capable of coping with changing circumstances and demands.
• Problem solve and make sound judgment of decisions when required
• Ability to analyse data and statistical information and use it to develop, monitor and improve services
• Tenant and customer focused, demonstrating integrity and support for CALON values.
• Open to change and demonstrate a positive, solution focused attitude.
• Able to work on own initiative, think laterally, negotiate and develop creative and innovative solutions
Your Knowledge, Experience and Qualifications:
You will also need to have the following knowledge, experience and qualifications
• Educated to a level 2 National Qualification Framework for England, Wales and Northern Ireland
• Desirable – Asbestos Awareness Level 1
• Knowledge of and an understanding of the contract process
• Knowledge of and an understanding of micro renewable technologies
• Knowledge of and an understanding of fuel poverty
• Basic knowledge of and an understanding of energy use and condensation
• Demonstrable experience within a similar role of similar responsibilities
• Experience of using Microsoft Office including Word, Excel & PowerPoint.
• Demonstrable experience of working in a customer focused environment with Tenant, Leaseholders and residents
• Experience of using databases e.g. RAMIS
What you’ll be doing:
The Project Support & Tenant Liaison Officer will play a key role in supporting the Director of Assets & Property and the Management team to deliver an excellent level of customer service at all times, to promote Tai Calon Community Housing and the functions of the Team.
To provide all aspects of clerical and administrative assistance to the Assets & Property Teams, and to work closely with the Assets & Property Teams to support their tenant liaison functions. Before, during and after works ensuring that our tenants and leaseholders are left fully satisfied after receiving works to their homes.
For a more detailed overview of what you will be doing, our Project Support & Tenant Liaison Officer will take ownership of
• To be the first point of contact for customer information for Tai Calon Community Housing (TCCH), coordinating a comprehensive service ensuring effective liaison.
• To liaise with customers on yearly investment programmes providing them with guidance, this will include attendance at Contractor monthly meetings, open days and any other events where requested.
• To assist in the delivery of the Asset Management strategy, including providing management with statistical information.
• Explain to and educate tenants and leaseholders about the benefits, installation and operation of new building elements, fixtures, fittings and technologies to achieve maximum efficiency, minimum energy costs and minimise condensation risk.
• Recognise the indicators of tenants and leaseholders in fuel property and provide suitable advise.
• Provide general energy and condensation advise.
• To undertake reviews on areas of customer dissatisfaction to identify specific trends, key areas for concern and produce reports for management on a monthly basis.
• Provide project administration support to the Assets & Property Teams.
Contract Type:
Permanent
Working Pattern:
You will work 37 hours per week from Monday to Friday.
Monday to Friday 9:00am to 5:00pm
Where You'll Be Working:
This role will require you to work out in the community, visiting Tai Calon properties across Blaenau Gwent.
For the occasions that you're in the office, we've got a bright, open and modern space for you to catch up with colleagues and work from.
Benefits:
In joining our team, you will access the following:
• Flexi Time
• Hybrid Working
• Free on-site parking
• 33 days of annual leave (including bank holidays)
• Defined Contribution Pension Scheme
• Occupational Sick Pay
• Training and Development opportunities
• A comprehensive range of company benefits, including a Cycle to Work scheme and access to HOP (Home of Perks) with a whole array of shopping discounts and cashback.
• Free, confidential, 24/7 employee assistance programme (with access to flexible counselling)
Disability Confident Employer:
We are a disability confident committed employer, and if you require any adjustments or support to be considered for this role, email our team at hradmin@taicalon.org or contact us on 0300 303 1717.
More Information:
If you'd like more information about this role, why not reach out to one of the team using the details below.
• Email: hradmin@taicalon.org
• Telephone: 0300 303 1717
Closing date
17/06/2026